Case Study:
Workflow Management App & Business Process Optimisation
The Challenge
A pest control company approached us to develop a workflow management app that would streamline their daily operations. The company had an in-house designer and a junior developer responsible for implementing the app. However, with only one developer juggling multiple responsibilities and a lack of technical expertise in building a scalable application, they needed external support to ensure the project was executed effectively.
Key Features Required
Scheduling & Task Management
We developed an intuitive scheduling system that allows exterminators and team managers to efficiently assign, track, and update tasks in real time, ensuring seamless coordination and optimised daily workflows.
Interactive Maps for Job Sites
The app features dynamic maps displaying job locations, active sensors, traps, and custom markers, giving field technicians a clear visual overview of their work areas and enabling precise navigation and monitoring.
Ordering & Inventory Tracking
A built-in inventory management system helps teams track materials, automate supply orders, and ensure they have the necessary pesticides, traps, and protective gear stocked and ready for every job.
Job Documentation & Client Records
Technicians can easily capture and store job details, including photos, reports, and client confirmations, allowing for accurate record-keeping and streamlined communication between field teams and management.
Digital Signatures & Report Submission
The app enables clients to provide digital signatures on-site, automatically generating and submitting detailed reports for compliance, record-keeping, and seamless invoicing.
Our Implementation
1. Technical Strategy & Development Approach
After reviewing the initial designs and business needs, we created a technical implementation plan that prioritised efficiency and maintainability
Cross-platform development
We opted for a web-based, cross-platform approach using React and Material UI, allowing for a single codebase that runs seamlessly on both Android and iOS, reducing redundancy and development time.
Component-based UI system
We built a Storybook component library so the client could preview and test UI components in isolation before full implementation.
Iterative testing & feedback
We focused on iOS for early-stage testing, using Apple TestFlight to push app updates to field workers for real-time feedback.
Backend integration support
Although the client initially promised a “fully developed backend,” we discovered that it was incomplete and lacked essential API endpoints. We assisted their junior developer in building and refining the backend, ensuring data syncing, authentication, and smooth integration with the frontend.
Offline functionality
We implemented offline capabilities and backend data syncing, ensuring that exterminators could work in areas with poor connectivity without losing data.
Interactive map system
We developed a custom map component, allowing users to pan, zoom, and interact with job site maps, including traps and sensors.
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2. Business & Process Optimisation
As the project progressed, the company faced broader challenges beyond software development. They struggled with realistic time estimations, project planning, and internal efficiency. Given our success in estimating our own work, they invited us to consult on their internal processes.
We introduced a sprint-based agile methodology, tailored to their needs, to help them better plan and execute projects. We trained their team on realistic time estimation, identifying hidden complexities that often cause project delays. We helped them assess project profitability, ensuring that new initiatives were financially viable before committing resources.
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3. Up-skilling the In-House Developer
Recognising the junior developer’s skill gaps, we provided hands-on training to aid his work flow. We provided training and coaching to; enhance his understanding of backend requirements for complex applications; give him clear, structured technical guidance to maximise productivity; and to remove the fear of failure, fostering a growth-oriented mindset that benefited both him and the company long-term.
Rather than viewing the developer’s limitations as a liability, we saw an opportunity for growth, one that would ultimately save the company time and resources by strengthening its internal capabilities.
4. Expanding to Additional Business Applications
Impressed with our efficiency, the company asked us to architect another internal application, a business dashboard for real-time operations management. By leveraging our component-based architecture we saved them significant development costs while ensuring long-term maintainability.
Repurposed UI components
We repurposed existing UI components, allowing for faster development and seamless consistency between the mobile app and dashboard.
Universal data provisioning
We built a universal data provisioning wrapper that handled authentication, data querying, and syncing—eliminating backend complexity for in-house developers.
We go beyond just software development, we help businesses refine internal processes, up-skill their teams, and create scalable systems that support long-term growth.
Outcome of the Project
Bullet point module:
Successfully launched a scalable, cross-platform app that streamlined field operations.
Optimized internal project management through agile practices and realistic estimations.
Empowered their in-house developer with technical skills and confidence.
Saved development resources by using a reusable component architecture for multiple applications.
Established an ongoing partnership, where we continue to implement updates, optimize features, and align technology with their evolving business needs.